One channel, and it is email. If you already have a booking, we are the wrong address: refunds, date changes and cancellations belong to GetYourGuide, because that is who your contract is with. Corrections, though, are genuinely wanted.
Refunds, date changes and cancellations are handled by GetYourGuide, not by us — your booking contract is with them. We have no access to your reservation.
One channel, and it is read: [email protected]. There is no phone line and no office — this is a small independent site, not a call centre.
Wrong number on a page? Send the page address, the figure you think is wrong and what you saw instead. Corrections go in at the next audit pass, and we would rather hear it from you than leave it standing.
Operators, press and partnership enquiries go to the same address. We do not sell placement, and no amount of it changes a verdict — see the affiliate disclosure.
Last updated 27 July 2026.